CVS Pharmacy Improvement Essay Example for Free

CVS Pharmacy Improvement Essay The first â€Å"Consumer Value Store† was opened in Lowell, Massachusetts in 1963. The company grew quickly and by 2002 CVS was one of America’s largest retail drugstores, with over 4,000 outlets and income of $24. 2 billion. As the company got bigger, managers started to worry that pharmacy maneuvers were not carrying out well. Reviews from both customers and employees designated that many localities had severe troubles with customer service. The company’s pharmacy business, however, grew further at an industrial average. This inferred to some people that CVS did not have any serious problems but it actually had. Therefore, to identify the true crisis of pharmacy customer service and to make any required changes, CVS initiated the PSI and staffed it with operations executives and managers. Customer Service Problems: The PSI team started gathering information by evaluating historical data and interviewing existing and past customers. This work verified that CVS had problems in customer service. Besides, customers feel difficult to adjust from one pharmacy to another; deeper analysis revealed that many of the regular customers have switched somewhere else. PSI team showed that about 7. 2 million customers have left which could have paid $2. 5 billion revenue. It has been noticed that different kinds of customers have left due to different types of problems. The PCI team has categorized these former CVS Pharmacy members into two main groups. First, the one who filled an average of five prescriptions per year; they were most likely to complain about the pharmacy’s location. The other group of heavy users, who filled an average of 40 scripts a year, was most likely to leave because of poor service.

Mary Shelley’s Frankenstein Essay Example for Free

Mary Shelley’s Frankenstein Essay Mary Shelley’s Frankenstein tells the story of Victor’s ambition to successfully create a life through the use of science. In the present times, this is closely known as genetic engineering or cloning, wherein a scientist or a doctor dabbles in the works of creating a new life or transforming a life through science and technology. Shelley shows in her work that Victor had successfully created a being, however it stunned him, not in amazement but in hatred and fear of the misshapen creature he has created. The creature that Victor created was adultlike like in its physique but childlike in its mind. Its innocence became its downfall as it slowly learned, the hard way, that it is not a normal human being but a reject of the society because of its appearance. This led to its violent rampage destroying the things that it desires, belongingness in the society, and created an even more fearsome aura that caused people, even its creator, a deeper terror and horror in its existence. This shows that such inventions and discoveries does not necessarily mean success in the world of science as such creatures do not play a significant role in making the lives of people better. This indicates that science and technology has a great power in playing with fate and lives that people tend to question its ethics, morals and values. Shelley successfully presents in her work that science has to consider certain ethics and morals with its inventions, thinking about the purpose and result of the work in the world of humans. Ethics and morals are the basis of how humans live and think. The society strongly against inventions such as cloning and genetic engineering because of these values. Although the value life is a strong motive for dabbling into the arts of creating or transforming human life, the society thinks immoral of such actions because it makes the creator play with life, which in a religious or ethical sense, humans cannot play with. Shelley’s Frankenstein shows that playing with fate and life has its consequences. Something that is created from the pieces of humanity cannot be entirely human on its own. Rejection is always present in society, and it cannot be blamed on the people when a creature, as misshapen as Frankenstein roams the streets without full knowledge of what life is. The lesson the Shelley leaves her readers is the importance of considering how knowledge is to be used for humanity and to improve human life. Another impacting thought that Shelley leaves is the significance of proper teaching of the masters to their students. When Victor showed an uncanny interest in modern science, his teachers dismissed his curiousity without explaining to him why such fascination is dangerous and not worth paying attention to. Victor turned to modern science because of the limitations of alchemy. He combined his knowledge of aggripa, alchemy and the modern science to turn create a new life that he later rejected and loathed. Both the educators and the students have a responsibility in what they do and the results of their actions. Before any scientific invention and discovery is pursued, ethical considerations, moral responsibility and purpose is to be weighed. Educators and students should look at their works with purpose and not just because they wanted to create something new. They have to consider the results of such actions, and if it will result to something that is not beneficial for human life and will endanger the morals and values of the society, then it should be discouraged. Science and technology is something that is to be used to improve human life not destroy it.

Safety Report on Pipelines

Safety Report on Pipelines This report is intended [NH3]to let readers know that pipelines are not [NH4]simply put into the ground and ignored. It will briefly describe some of the procedures and practices that are in place today to ensure that pipelines are operating safely. The medias influence often drives a negative perception about pipelines and this report will provide a more facts-based approach to educate the reader as they draw their own conclusion on pipeline safety. Background The safest and most effective way to remove[NH5] our natural petroleum [NH6]resources is by way of pipelines. Pipelines in Alberta have been around since the early 1900s(CEPA, 2016a). Over the past few years there has been a lot of controversy over pipelines. A big factor driving this controversy is the medias methods in providing information to people who are often not well-educated on pipelines or their safety systems. The reality is that media outlets will often use sensationalism to engage their audience. News stories about petroleum products getting safely to market or updates on companies practicing their emergency response plan drills are not exciting! However, a rare glimpse [NH7]at a company spilling product by way of an oil spill, paired with images of coated birds-that is what the media wants to show. That fear-driven reality is what our society believes to be common. Research for this project involved looking for facts on non-biased websites. Prior to attending college, I worked in the oil gas industry educating residents in rural areas about pipelines, the systems in place to protect the public and what to do in the unlikely event of an incident. The majority of my knowledge about pipeline safety comes from AER Directive 71: Emergency Preparedness and Response Requirements for the Petroleum Industry Control Centers [NH9] Large midstream pipeline companies operate their own control centers (CEPA,2016b). These control centers are operational 24/7, 365 days a year (CEPA, 2016b). Control rooms are equipped systems that collect information from the pipeline and associated facilities along the pipeline route. Some of the data that is monitored is temperature, flow rate and pressure from sensors along the route (CEPA, 2016b). If a leak is detected, alarms are triggered to indicate a possible problem. Block Valves A block valve is defined as a mechanical valve device installed in a pipeline that can be closed to block the flow of oil or gas through the line (Pipeline Association for Public Awareness, 2013). These valves are placed at various lengths along the pipeline route. If there was a leak along a section of pipeline, the block valves at either end of the leak would be closed. This would ensure only the product between those two block valve points emptying from the pipeline. Pipelines that cross rivers or creeks are equipped with block valves at both sides of the crossing that can close quickly to stop product flow (CEPA, 2016c). These block valves may be equipped with an emergency shut down (ESD) device that can close automatically with a decrease in pressure. The closing of a block valve by ESD would send an alarm back to the control center. Cathodic Protection When a pipeline is built, laid into the ground, and covered up with soil, corrosion can happen over a period of time. Before burying the pipeline, a protective coating is applied to the pipeline. As a back up to the protective coating, another form of protection is utilized called cathodic protection (Pipeline Association for Public Awareness, 2013). Through replicating an electrolytic action, additional corrosion prevention can be achieved via electrochemical processes (Pipeline Association for Public Awareness, 2013). This safeguarding helps to ensure the pipeline does not leak underground. [NH10] Emergency Response Plans While control centers, valves and protective coatings are all important to the pipelines safety systems, incidents happen and its vital to have a plan to address issues before they occur. The Alberta Energy Regulators (AER) Directive 071: Emergency Preparedness and Response Requirements for the Petroleum Industry Section 2.1 dictates that The licensee must have a corporate level ERP with preplanned procedures that will aid in effective response to an emergency. (2017, p. 12). Aerial Surveillance[NH11] A quick way to conduct a visual of a pipeline right of way is by use of aircraft. Great distances can be covered in a short amount of time. Depending on the product in the pipeline and classification of pipeline, that will depict how often aerial surveillance will have to occur[NH12]. While conducting this patrol, the pilot or spotter is looking for any visible signs of a possible leak, such as a sheen on the water or dead vegetation[NH13]. Spotters also look for encroachments to the pipeline [NH14]or any activity near or on the pipeline right of way. Training Exercises Companies operating pipelines in Alberta must[NH15] conduct annual training exercises (Alberta Energy Regulator, 2017). Oil companies must test its emergency response plans annually with a tabletop or communications exercise (Alberta Energy Regulator, 2017). Every three years a major exercise must be conducted. In this exercise, resources are usually deployed to the field in a mock incident (Alberta Energy Regulator, 2017). [NH16]Spill Response Cooperative In western Canada, a spill response cooperative was established. The name of this cooperative is Western Canadian Spill Services. The cooperative owns equipment that can be deployed to a spill. The equipment is strategically placed throughout western Canada in ready to go trailers. Some of the equipment in the trailers includes booms, skimmers, and wildlife deterrents (Western Canadian Spill Services, 2017). In addition to this equipment the cooperative also owns barges and airboats (Western Canadian Spill Services, 2017). The spill cooperative holds training exercises with its members to ensure a quick response to the spill and to stop further environmental impacts as a result of a spill. Though it is not mandatory for companies to join the spill cooperative, the AER highly recommends it (Western Canadian Spill Services, 2017). If a company wants to opt out of the cooperative, under AER Directive 071, Section 10.3.1., they will have to provide their own spill response plan to the AE R for their approval (Alberta Energy Regulator, 2017). Conclusion From my years working in the oil and gas industry, and from my research for this project, I feel pipelines are still the safest way to move petroleum products. There are approximately 3.4 million barrels [NH17]of oil moved through pipelines daily in Canada (CEPA,2016d). Between the years of 2002 and 2015, 99.999% of all product (crude and natural gas) was safely transported via pipelines (CEPA,2016d). With the safety protocols that were briefly discussed in this report, the oil and gas industry works hard to ensure that there are no pipeline leaks. These practices, coupled with the regulations, ensure pipeline spills are a rare occurrence. [NH19]Canadian Energy Pipeline Association (CEPA). (2016d). About pipelines. Retried from https://www.aboutpipelines.com/en/pipeline-101/pipeline-facts/ Canadian Energy Pipeline Association (CEPA). (2016c). Environmental protection. Retrieved from https://www.aboutpipelines.com/en/environmental-protection/water/ Canadian Energy Pipeline Association (CEPA). (2016b). Pipeline control rooms and safety. Retrieved from https://www.aboutpipelines.com/en/blog/pipeline-control-rooms-and-safety/ Canadian Energy Pipeline Association (CEPA). (2016a). Pipeline history. Retrieved from https://www.aboutpipelines.com/en/pipeline-101/pipeline-history/ Government of Alberta[NH20]. (2015). Pipeline Act; Pipeline Rules. Queens Printer. Pipeline Association for Public Awareness. (2013). Glossary of terms. Retrieved from http://www.pipelineawareness.org/residents-businesses/glossary/ Western Canadian Spill Services. (2017). The WCSS Purpose. Retrieved from http://wcss.ab.ca/index.asp [NH1]I changed your font to Calibri because I have a personal hatred for Times New Roman à ¢Ã¢â€š ¬Ã‚ ¦ LOLà ¢Ã¢â€š ¬Ã‚ ¦ you can change it back if you want. [NH2]Main headings are centered and bold. [NH3]Too passive, so I changed it [NH4]Never use the word just. Ever. [NH5]Move or remove? MOVE [NH6]Added petroleum because all I could think about was giant ass trees being fed into a pipeline for transport. [NH7]I took some liberties with your wordingà ¢Ã¢â€š ¬Ã‚ ¦ hope thats okay! I used track changes, so just decline anything you dont like, or if I misinterpreted it. YOURE THE BEST SWEETIE [NH8]Can that part be deleted? YUP [NH9]Secondary headings are left-adjust, and bold. [NH10]Yiiiiiikes, what was all that? The rest of your paper is not quite this scientificà ¢Ã¢â€š ¬Ã‚ ¦ so it kind of stands out like a sore thumb, I took a stab at summarizing what those deleted sentences were saying. But thats too much detail for your paper, I think!! [NH11]You have no references for this sectionà ¢Ã¢â€š ¬Ã‚ ¦ PIPELINE ACT [NH12]Pretty specific to leave without a citation. [NH13]These specifics need a citation. THIS WAS MY KNOWLEDGE [NH14]Again, citation required. THIS WAS MY KNOWLEDGE [NH15]This sentence indicates an obligation, thus needs a citation. Is it AER Dir 071? YES D71 14.10 [NH16]I think youre implying that the training exercises are a requirement of the Dir. 071 so I cited that. [NH17]Facts need citation. Always! https://www.aboutpipelines.com/en/pipeline-101/pipeline-facts/ [NH18]This always goes onto its own page. [NH19]Make sure none of your hyperlinks are active when you submit your page. Thats a no-no. [NH20]This doesnt show up in your paper anywhere? THE AERIAL SURVEILLANCE

Porphyria’s Lover and The Laboratory Essay -- English Literature

Porphyria’s Lover and The Laboratory â€Å"Porphyria’s Lover† and â€Å"The Laboratory† both deal with crimes of passion. Explore ways Browning explains ways of obsessive nature of his character and analysis the effects of literary techniques. â€Å"Porphyria’s Lover† is a poem about a crime and passion. Porphyria is a young, wealthy girl who seems to have abandoned her family’s tradition of choosing wealthy men as lovers. Her lover remains anonymous, this could be because he has murdered her and does not want his name releasing. There is no actual reference as to why he committed this crime we can only make suggestions. Perhaps it was because she would not forsake her affluent companions for him, or because he felt she did not share his love for her. This poem is in the lover’s point of view only, so we can not really know how Porphyria is feeling, we can only guess from her body language and her actions mentioned and her actions. It is a Victorian poem and Browning uses sexual references, which is very unusual because sex was a taboo and was not discussed openly in Victorian times. At the beginning of the poem, there is a storm brewing which is mirroring the lover’s feelings. He is angry at Porphyria and desperately wants her love â€Å"The sullen wind was soon awake, It tore the elm tops down for spite,† The wind has been personified which is particularly effective because it heightens the anger the lover is feeling and soon realises this. Browning cleverly set's the scene by using strong word such as "sullen", "tore" and "vex". Already we can see that this man, the lover, desperately craves the love of Porphyria, and leads us to question why he is so angry and what happened previous to this as to make him ... ...eless of body, and he wants her, he possesses her. This time it is she that needs him, she was not strong enough before but now it is she that needs him. He is trying to make comparisons from before and now, he wants to go back to that moment and hold it. â€Å"I propped her head up as before,† We see that, in death, the head is extremely heavy now because he now has to hold it in place; she has now been reduced to a limp corpse. The lover depersonalises her by thinking for her, and now she truly is, his possession. He feels he has won the battle with her wealth family and friends â€Å"And I, its love, am gained instead!† He now believes that he has evaded the law and has her forever now, unwilling to share her with anyone else. He feels God is condoning his actions, and will not be punished, he is arrogantly believing he has escaped charges of murder.

Free Oedipus the King Essays: Oedipus as the Hero Archetype :: Oedipus the King Oedipus Rex

Oedipus as the Hero Archetype  Ã‚   The character Oedipus in Sophocles' Oedipus the King follows a literary pattern known as the hero archetype. The hero archetype is a pattern involved with transformation and redemption. Manifest in three stages called the quest, the initiation, and the sacrifice, Oedipus is transformed from the redeemer of the city to the cause of its downfall. These three stages are clearly revealed and although they are separate entities, each intertwine. Prior to the opening of the story Oedipus begins the first stage, known as the quest. Oedipus learns from the oracle at Delphi that it is in his fate to kill his father and to marry his mother. To avoid this fate he leaves the only family and home he has ever known. He travels far and arrives at Thebes during a time of great turmoil, the city's men are being devoured by a sphinx who requires a riddle to be solved. Oedipus saves the city by answering this riddle. Twenty years later we enter the story and find the city under the cloud of a plague. Apollo's oracle has decreed the only way to end the plague is to seek out the murderer of the predecessor to the throne, Laius. Oedipus swears to find this murderer and cause of the pestilence in order to save his city. Oedipus enters the separation part of the second stage, the initiation, when the blind "seer" Tiresias charges that Oedipus himself is the cause of the pestilence. Oedipus goes through denial and then separates from himself through self-examination. Although warned to refrain from the search by his wife/mother, Jocasta, Oedipus continues to seek out the truth. This truth seeking leads to the transformation where Oedipus realizes that he is responsible. He had killed his father (although at the time he did not know Laius was his father) and married his mother (he did not know this either),thereby causing the plague. This realization was too much for Jocasta to bear and so she committed suicide. At the sight of this event, Oedipus feels immediate and unbearable guilt and blinds himself to the evils he has caused. At this point Oedipus enters the return phase of the initiation and realizes that he must live up to his own decree and banish himself from the city in order to save his peopl e. The third stage, the sacrifice, is symbolized by Oedipus removing himself from the city. Free Oedipus the King Essays: Oedipus as the Hero Archetype :: Oedipus the King Oedipus Rex Oedipus as the Hero Archetype  Ã‚   The character Oedipus in Sophocles' Oedipus the King follows a literary pattern known as the hero archetype. The hero archetype is a pattern involved with transformation and redemption. Manifest in three stages called the quest, the initiation, and the sacrifice, Oedipus is transformed from the redeemer of the city to the cause of its downfall. These three stages are clearly revealed and although they are separate entities, each intertwine. Prior to the opening of the story Oedipus begins the first stage, known as the quest. Oedipus learns from the oracle at Delphi that it is in his fate to kill his father and to marry his mother. To avoid this fate he leaves the only family and home he has ever known. He travels far and arrives at Thebes during a time of great turmoil, the city's men are being devoured by a sphinx who requires a riddle to be solved. Oedipus saves the city by answering this riddle. Twenty years later we enter the story and find the city under the cloud of a plague. Apollo's oracle has decreed the only way to end the plague is to seek out the murderer of the predecessor to the throne, Laius. Oedipus swears to find this murderer and cause of the pestilence in order to save his city. Oedipus enters the separation part of the second stage, the initiation, when the blind "seer" Tiresias charges that Oedipus himself is the cause of the pestilence. Oedipus goes through denial and then separates from himself through self-examination. Although warned to refrain from the search by his wife/mother, Jocasta, Oedipus continues to seek out the truth. This truth seeking leads to the transformation where Oedipus realizes that he is responsible. He had killed his father (although at the time he did not know Laius was his father) and married his mother (he did not know this either),thereby causing the plague. This realization was too much for Jocasta to bear and so she committed suicide. At the sight of this event, Oedipus feels immediate and unbearable guilt and blinds himself to the evils he has caused. At this point Oedipus enters the return phase of the initiation and realizes that he must live up to his own decree and banish himself from the city in order to save his peopl e. The third stage, the sacrifice, is symbolized by Oedipus removing himself from the city.

the enlightenment :: essays research papers fc

Women are not advancing in the workplace at an appropriate rate. Sharon Webster is angry. She has been an employee at Merrill Lynch for the past 18 years immediately after graduating from college. It’s a nice job with above the board benefits and perks and an excellent health care plan. So what could be the source of her indignation? Recently, she had applied for a vacant position but was betered by a male counterpart who is less qualified and has fewer years of experience. Sounds familiar? Studies have shown that there is still widespread discrimination of women in the workplace on various levels. Globally, the work world remains generally intractable and indifferent to the socio-economic ambitions of women. The corporate creature keeps them at arm’s-length, barring them from a ‘circle of fellowship’, whose price for admission is usually a cocktail of testosterone and connections. Society usually gives us the general impression that women are rapidly climbing the ladder of commercial success. But is this really true? Th e United Nations Chartered Council shows that in the workplace 73.2% of supervisors are men while a meagre 26.8% are women. Think about that for minute-that’s a gigantic gap. And what would you say if I told that in most countries- while women make up a significant portion of the work force- they are paid significantly less than men and are subjected to sub-level positions, would this surprise you? But it is true. Women in the work place are bearing the scars inflicted by the monster of gender discrimination which are as deep as the well of tears that has also marked their struggle. This discrimination manifests itself in various ways: while they are very much present in the workplace, they are hardly securing executive and managerial positions while being highly qualified; they are often not being paid at the same level as males for the same positions. Also, due to these gender biased blows and society’s entrenched gender gap they often times develop low self-esteem. With respect to work relations, John Stuart Mill remarks, â€Å"Millions of women are enduring the brunt of gender bias in the workplace† (67). But this quote still leaves us with an abstracted sense of what is really going on; let us take a closer look at the underbelly of gender discrimination, particularly, the snubbing of scores of women for promotion even when they are more qualified than their male counterparts.

Sex Discrimination Is Non-Existentin the Workplace in Hong Kong

Introduction: Hong Kong, known as†Pearl of the Orient† which enjoys the freedom of speech, the freedom of economy and the finest legal system. However, discrimination is everywhere. It is because people are not equally. It would always be inequality among people referring to physical and mental processes. Of course the two sexes are not equal, so that sex discrimination is always an issue in a society, especially in workplace. Background:It is a matter of fact that a employer will base on their education background, belief, own interest and preference to hire the staffs and even for the promotion, benefits, bonus. And women have the traditionally and historically been subjected to legal discrimination form their gender. Some of this mind set still on cultural stereotypes that treats women primarity in the roles of wives and mothers. Futher women have been bench-marked as the â€Å"weaker sex† than male which might need protection from the third party.Such beliefs w ere used in the job market, both in public and private sector. The situation In the past practice of government, for example, Anson Chan(Post Chief Secretary for Administration) had employed with a lower salary than male civil servant in the same position. It is because she is not a man and did not count on her ability to work. The other example is Bank of China group did not ever have a female as a CEO position which also is another kind of in-direct sex discrimination. Form Hong Kong already had Sex Discrimination Ordinance which passed in 1995.Discrimination on the basis of sex, marital status and pregnancy and sexual harassment are make to unlawful under this legal law. According to SDO which both is protecting of men and women. However, There is a law does not mean that sex discrimination is non-extistent. Employers still can get full control of the employment because they will not disclose the truth to the candidates due to the gender issue, like the secretary post is always a woman. In fact, the other kind of in-direct discrimination because some think woman will soon leave the osition to a house-wives or woman will get pregnancy, so that some of employers are not willing to promote a female as a top management to save the parental leave. The other common Sex discrimination is sexual harassment in workplace. Sexual harassment  is  intimidation,  bullying  or  coercion  of a sexual nature, or the unwelcome or inappropriate promise of rewards in exchange for sexual favors. Surely sexual harassment is illegal. Harassment can include â€Å"sexual harassment† or unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature.In many listed companies, most of staffs are male and always claim that woman is even cheap or criticize woman who is not wise enough.. In my workplace often would happen such issue. I have heard my boss said† Secretary should be a virgin† and I will make a promotion or raise salary only base on her appearance and good shape of body. This is a sexual harassment cannot easily valid. The other example is a Legislative  Councillor Mr Kam Nai Wai was suspected sexual harassment to a female assistant and also had fired her eventually. And this case even cannot make a charge at first stage.So that a lot of things cannot be protected by law. Limitations Sex discrimination not only will affect the economic growth but also will harm the organization image. First, human capital is a key source of a company if cannot let the capable people to the right position that would decrease the human capital. Corporate image also is another huge resource that goodwill can make the brand name growth. It is remind that enterprises do not under-estimate the consequence of sex discrimination because once involves on a lawsuit can be a huge loss.Recommendation Sex discrimination should be a key issue of an organization and should imply to all work force to ob ey. Many of organizations can gain form avoiding sex discrimination, like some international business, HSBC, Cheung Kong Holdings Limited It will definitely increase the productively and should put a effort like training program and re-enforcement on daily operation. Information form Hong Kong Labour department, there is still uneven distribution on job nature and income of male and female in 2010 as below: Leading Occupations for Women, in 2010 | |Occupation |Total Employed (Men and Women)|Percent Women |Ratio of Women's Earnings to Men's | | | | |Earnings | |source:  HK. Labor department, Women's Bureau, 20 Leading Occupations of Employed Women, 2010 | |Managers and administrators |8,018 |31. 0 |65. | |Secretaries |2,404 |98. 9 |N. A. | |Cashiers |2,974 |77. 9 |89. 4 | |Registered nurses |2,162 |93. 1 |88. 9 | |Sales supervisors and proprietors |4,836 |43. 3 |71. 5 | |Nursing aides, orderlies, and |2,081 |91. |90. 1 | |attendants | | | | |Elementary school teachers |2,216 |82. 5 |94. 9 | |Bookkeepers, accounting and auditing |1,621 |932 |93. 7 | |clerks | | | | ConclusionAlthough there is a big improvement in female employment, some of industries still focus in male or female work force only. Towards to Twenty-one century, there should be more and more equal job opportunities to both gender and also need to decrease the chance of sex harassment. Finally, people in Hong Kong will gain form the revolution. Bibliography Why market don’t stop discrimination by Cass R Sunstein HK Labour department information 2010 by GOVHK Sex discrimination ordinance by Equal Opportunities Commission Sex harassment by Wikipedia Total word(1050 words)